Frequently Asked Questions
Everything you need to know about shopping at Luna & Leash.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy for fashion items?
We accept returns for unworn, unwashed items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, certain items like earrings and intimate apparel are final sale.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing your results to our specific brand measurements as sizing can vary between styles.
Are your materials ethically sourced?
At Luna & Leash, we are committed to sustainability. We partner with manufacturers who prioritize fair labor practices and utilize eco-friendly fabrics whenever possible.
Can I modify or cancel my order after it's been placed?
To ensure fast delivery, we process orders immediately. You have a 60-minute window after checkout to request a cancellation or modification by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.